Scheduling & Rescheduling
- Am I assigned a time frame or delivery window once my delivery has been scheduled? Should I mention if my building has restrictions for delivery?
- How do I schedule a delivery?
- What is BOBtastic Morning Delivery?
- I requested the Breakfast with Bob's delivery timeframe, how come I did not receive this timeframe?
- Why is my furniture taking so long to be scheduled for delivery?
- Why do I have to pay for delivery when other retailers offer free delivery?
Preparing for Delivery
- How should I prepare for my delivery?
- Can I track the arrival of my delivery or service online?
- What is standard delivery?
- How do I update my delivery address?
- How do I find out what date my delivery or in-home service appointment is scheduled for?
- What are the different options within the BOBtastic Delivery Experience?
On the Day of Delivery
- How do I request a Certificate of Insurance (COI)?
- Will my old mattress and foundation be removed when my new mattress is delivered?
- What services should I expect on the day of delivery?
- Will the BOBtastic delivery team disassemble or put old furniture on the curb for me?
- Why did I not receive all of my furniture today as scheduled?
- What if I can't be home for my delivery during the scheduled time window?
FedEx Nationwide Shipping
Pickup
- Can I pick up my purchase if I don't want to have it delivered?
- Where can I pick up my Bob's order? What are the pickup hours?
- How do I schedule a pickup?
- What do I need to do prior to my pickup?
- What do I need to bring with me when picking up my purchase? Will someone help me load my furniture at pickup?
- What is Bob's policy for items damaged in transit after pickup?