Scheduling & Rescheduling
- What is BOBtastic Flexible Delivery (also referred to as Standard Delivery)?
- How do I schedule a delivery?
- What is BOBtastic Morning Delivery (also referred to as Early A.M. Delivery)?
- Why do I have to pay for delivery when other retailers offer free delivery?
- When will my Outlet merchandise that I purchased online be delivered?
- How can I determine if Bob's delivers to my area?
Preparing for Delivery
- Where can I find my delivery or service timeframe? Can I access this information from home?
- What can I expect prior to my delivery or service?
- Can I track the arrival of my delivery or service online?
- Is there anything that I should do to get ready for my delivery?
- Are all the couches pre-assembled?
- How do I choose my delivery time?
On the Day of Delivery
- How do I request a Certificate of Insurance (COI)?
- My delivery is coming today, and I don’t know when. How do I find out?
- When I buy my mattress or foundation from Bob's, what happens to my old mattress or foundation?
- What services should I expect on the day of delivery?
- Will the BOBtastic delivery team disassemble or put old furniture on the curb for me?
- Why did I not receive all of my furniture today as scheduled?
FedEx Nationwide Shipping
Pickup
- Can I pick up my purchase if I don't want to have it delivered?
- Where can I pick up my Bob's order? What are the pickup hours?
- How do I schedule a pickup?
- What do I need to do prior to my pickup?
- What do I need to bring with me when picking up my purchase? Will someone help me load my furniture at pickup?
- What should I do if my items are damaged during the drive home after pickup?