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  1. Bob's Discount Furniture
  2. In-Home Service

In-Home Service

About In-Home Service

  • What if I damaged my furniture, and I didn't purchase a Goof Proof Protection Plan?
  • What is Bob's product service policy?
  • Why does my furniture have to be fixed? Why can’t I just get a new item?

Replacement Parts

  • Can I purchase parts for my furniture?
  • How do I purchase a part for my furniture?
  • How do I order a part for an item that is still in-warranty?
  • What should I do if I received the wrong part for my furniture?
  • How do I find out the delivery status of my part order?

Scheduling & Rescheduling

  • How do I schedule a service appointment?
  • Am I assigned a time frame or time window once my in-home service has been scheduled?
  • What if I can’t be home for my service?

On the Day of the Service Appointment

  • What can I expect to happen during my service appointment?
  • What if I disagree with the results of my service appointment?
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