Payment, Warranty & Returns

Payments & Purchasing

• What forms of payment do you accept? Do you offer financing?
• Does Bob's offer special orders?
• What is PayPal?
• How do I pay for my order with a gift card?
• How do I make a payment for my Fortiva order?
• How do I make a payment for my American First Finance (AFF) order?

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Returns & Exchanges

• What if I don't like my furniture? What is Bob's return policy?
• Where is my refund check?
• If I decide to cancel my order that I paid for using PayPal, how will I be refunded?

Warranty

• What is and isn't covered under Bob's standard warranty?
• How long does Bob's warranty furniture?
• How long is my mattress warranty for? Are there any exceptions?
• How long is the warranty on Power Bob adjustable beds?
• What if my furniture is no longer covered by any of Bob’s warranty programs?