How do I report that my furniture or mattress is damaged or defective? June 25, 2024 13:02 Updated To report a possible defect in your furniture or mattress, please chat with us by clicking here. Related articles How do I take photos of my furniture when it has been visibly damaged or is defective? What is and isn't covered under Bob's standard warranty? What are the Customer Support hours? How do I report that there is a sag or other issue with my mattress? What are the required photos I need to take of my mattress? What accidents are covered by Goof Proof?