How do I report that there is a sag or other issue with my mattress? What are the required photos I need to take of my mattress?

It's normal for the comfort layers in a mattress with proper support to compress over time and develop a slight indentation where you normally lie.

Any indentation beyond 1½” may be an indication that the mattress does not have proper support, or there may be a potential defect in the internal construction.

If you have concerns about your mattress sagging and your mattress is within the manufacturer warranty, please contact us.