For mattress customers outside of California: If your new mattress and foundation is delivered via BOBtastic White Glove Delivery, the team will remove your old mattress and foundation. Old mattresses and foundations must be in safe and sanitary condition. This service is not available for mattresses and foundations that are delivered via BOBtastic Threshold Delivery, No-Contact Delivery or FedEx.
For California customers (with White Glove mattress deliveries): The delivery team will remove your old mattress and foundation. Old mattresses and foundations must be in safe and sanitary condition.
For California customers (with Threshold and No-Contact mattress deliveries): If your old mattress and foundation is readily available at your threshold, the delivery team will remove your old mattress and foundation. Old mattresses and foundations must be in safe and sanitary condition.
For California customers (with FedEx deliveries): In accordance with the California Used Mattress Recovery and Recycling Act, we've teamed up with Dolly to offer free mattress removal for your old mattress after your FedEx delivery has been completed. After you've received a brand-spankin' new mattress from us via FedEx, here's what you should do:
- Schedule a time to have your old mattress picked up by clicking here.
- Simply enter your full name, zip code, Bob's Order #, and preferred pickup day.
- Once that's all set, you'll receive an email from Dolly with next steps.