For information on how product issues are handled during the manufacturer warranty, please refer to our Terms of Sale.
For information on what is covered under your Goof Proof Protection Plan, please refer to your Goof Proof policy provided at the time of purchase. If you need a copy of your Goof policy, please click here.
In most cases, furniture can be restored using tools that the service technicians carry with them, or by ordering replacement parts.
Often times, the service technicians can restore furniture to showroom quality. In the event it is determined that the defect cannot be restored with service or parts, we can explore other options in accordance with the previously mentioned Terms of Sale.