Replacement occurs if a covered stain or damage cannot be restored to factory standards under your purchased Goof Proof Plan.
If a piece has to be replaced, it is done at absolutely no cost to you. There is never a depreciation or pro-rating of the value of your piece. You won't even pay for delivery of the new piece!
If a piece has to be replaced, this satisfies the Goof Proof contract for that item. The new item will have Bob's standard one-year guarantee against factory defects, and you can choose to purchase Bob's Goof Proof for your new item.
For more information about Goof Proof, click here.