We will do our best to arrive within the estimated time window provided. We do ask that you make sure someone over the age of 18 is home all day to accept your delivery or service.
Outside your home, please ensure the safety of the delivery teams by keeping all walkways clear of all debris, and free of snow and ice during inclement weather.
Inside your home, have a path cleared from the entryway of the home in which the furniture or mattress/foundation will be placed, and clear the immediate area around the item(s) to be serviced. The delivery team will place your furniture where you want it and remove the packing materials. They need a safe path to your room of choice and cannot move or remove your old furniture.
If you are getting a delivery to an apartment building, condo or office building, please check with the proper individual to determine if there are any special requirements for the delivery (for example; certain delivery hours, a freight elevator that needs to be reserved, some buildings require us to have a Certificate of Insurance) well in advance of your scheduled day, as some processes take up to 72 hours to complete. Please see our Delivery Guidelines for more information.
